Academic Service Quality Analysis In Walisongo UIN FITK, Semarang

This study aims to analyze the quality of academic services at Faculty Tarbiyah and Teacher Training (FITK) Walisongo State Islamic University (UIN) Semarang. type research is called mixed (mix method), which seeks examine a subject in depth using qualitative quantitative methods. in-depth intended form model or theory based on interrelationships between data found. Broadly speaking, there are two types used this study, namely, primary secondary data. First, were obtained from program leaders Training. was collection techniques, namely questionnaires, interviews, focus group discussions. Second, collecting observing documents related The results can be summarized as follows: 1) Semarang good. average score service quality, 80.43%; 2) five dimensions prioritize tangible dimension.